Appian is empowering its customers by embedding artificial intelligence (AI) directly into their business processes, leading to significant operational transformations.
With a remarkable 7.9x increase in customer AI adoption year-over-year, Appian’s AI-powered document extraction and AI agents are rapidly redefining how organizations handle everyday business operations. From AI-enhanced process modeling to fully integrated AI applications, nearly 70% of Appian Cloud customers are now leveraging AI capabilities to streamline their workflows.
The latest release from Appian allows users to embed AI into any interface, enabling businesses to automate tasks seamlessly. This process-first approach is driving tangible outcomes for organizations across various industries. Customers like Acclaim Autism, Century Fire Protection, Hitachi, the Texas Department of Public Safety (DPS), and the University of South Florida (USF) are already seeing significant improvements in their operations, from faster processing times to improved service delivery.
Transformative Impacts: Real-Life Success Stories
Acclaim Autism, an organization dedicated to treating children with Autism Spectrum Disorder, faced long delays in their manual intake process, with patients waiting up to six months for care. By implementing Appian’s AI in just three weeks, Acclaim Autism was able to automate the extraction of diagnosis information from unstructured medical documents. This reduction in manual processing time led to an 83% decrease in intake time, ensuring faster care delivery for children in need. Appian’s commitment to data privacy, including HIPAA compliance, was crucial in maintaining confidentiality throughout this process.
Similarly, Century Fire Protection, a company that manually processed thousands of invoices, experienced issues with missing early payment discounts. Appian’s AI-driven solution automatically classifies documents and extracts critical data, reducing invoice processing time by 36% and halving missed discount opportunities. This automation has significantly improved financial operations, highlighting the efficiency gains AI brings to manual tasks.
AI in Diverse Sectors: Optimizing and Expanding Capabilities
For multinational conglomerate Hitachi, the integration of Appian’s AI was a strategic move to optimize internal processes. By focusing on data consolidation, sales proposals, and cross-selling visibility, Hitachi improved system unification and streamlined automation pipelines. The results were impressive: a 20% reduction in operating expenses, a 60% improvement in time-to-market, and enhanced sales productivity. This demonstrates how AI and process automation are essential in driving both operational efficiency and sales growth.
The Texas Department of Public Safety (DPS) turned to Appian to deploy a generative AI chatbot designed to streamline its procurement process. By utilizing AI to access internal data, procurement officers now have instant access to regulatory information and state contracting guidelines. With over 10,000 stakeholders benefiting from this AI-powered chatbot, the Texas DPS has significantly enhanced its efficiency, allowing it to better serve the public.
Meanwhile, the University of South Florida (USF) deployed Appian’s AI to assist academic advisors in providing faster, more personalized support to students. Through a generative AI chatbot, advisors can quickly gather case data and prepare for meetings, saving valuable time. With the ability to serve up to 50,000 students annually, USF’s use of AI has greatly improved the advising process, making it more responsive and effective.
Unlocking AI’s Full Potential
Randy Guard, Chief Marketing Officer of Appian, emphasized the power of embedding AI within business processes: “AI is most powerful when it’s embedded within processes, not operating in isolation. Our customers are proving that embedding AI agents within processes optimizes operations, enhances accuracy, and accelerates outcomes—unlocking AI’s full potential in a governed, accountable way.”
Appian’s approach highlights how AI can be more than just a tool for automation—it can transform the way businesses operate, making processes smarter, faster, and more efficient. The company’s integration of AI into its platform continues to help organizations across the globe maximize their capabilities, proving that the future of business operations is inherently tied to intelligent, process-driven automation.
